frequently asked questions 

EMDR (Eye Movement Desensitization and Reprocessing) is a type of therapy used to help people process and heal from traumatic experiences. It involves recalling distressing memories while focusing on a specific type of back-and-forth movement, like following a therapist’s finger or tapping. The idea is that this process helps the brain reprocess the trauma in a way that makes it feel less overwhelming, reducing the emotional impact the memory has on daily life. It’s often used for trauma, anxiety, and other emotional difficulties. 

Complex trauma (complex ptsd or c-ptsd) happens when someone goes through repeated, long-term harmful experiences, often starting in childhood. These experiences could include things like neglect, abuse, or living in a chaotic environment. Over time, they affect how a person feels about themselves, their relationships, and even how they manage emotions or stress. It’s not just about what happened, but how those experiences make it hard to feel safe or connected to others, even long after the events are over.

Therapy varies in length for everyone, but here’s a general idea. In 6-8 sessions, you can typically build a relationship with your therapist, share your personal history, and describe the symptoms, frustrations, and limitations you experience regularly. During this time, you’ll also learn some coping skills to help manage the pain and discomfort you're facing. Once that foundation is set, we can start to explore deeper patterns in how you interact with those closest to you—whether it’s in relationships, with friends and family, or at work. As we get a clearer picture of these patterns, we’ll begin to examine what created them, uncover the negative beliefs you may hold about yourself, and connect them to your feelings and physical sensations. This deeper work allows us to address the root of your challenges, fostering long-term growth and healing.

Some people prefer to engage in therapy in shorter bursts, focusing on specific issues as they arise, while others choose to continue for a longer period, moving at their own pace. The duration really depends on your needs and goals. It’s not uncommon for people to work with the same therapist for many years, deepening their self-understanding and personal growth over time. Therapy can be flexible—whether you're tackling immediate challenges or seeking ongoing support, it’s about finding what works best for you.

Both! We have beautiful offices in Suwanee, Georgia where most of our clinicians see clients. We are also able to provide online services throughout Georgia. 

The cost of sessions varies by therapist and is posted on their bio page. More experienced therapists have higher rates. Our current rates range from $210-250 a session. Initial/intake sessions are an additional $25.

No, we don't work directly with any insurance companies. If you have "Out of Network" benefits on your insurance plan, you may be able to seek reimbursement from your company. Each insurance company and plan is different, so we couldn't give you information specific to your plan, but we have a document you can use to understand your benefits and questions to ask your insurance company.

If you intend to use your OON benefits, please let us know in advance so that we can set up your chart correctly. Each month, you’ll get a “superbill” (a special receipt used for insurance) that you can submit to your insurance company for reimbursement.

Here are some questions to ask your insurance company to determine what your out-of-network benefits would cover.

• Does my plan have out-of-network coverage for mental health services?
• What amount will I be reimbursed for assessments (CPT 90791) and individual therapy (CPT 90834)?
• How many sessions are included?
• What licenses are covered?
  (OON Plans typically cover fully-licensed therapists like LCSW, LPC, or LMFT. Infrequently, plans may cover associate licensure levels such as LMSW, APC, or AMFT). 
• How do I submit superbills for reimbursement?
• Does my plan include telemedicine for online counseling? Are there any restrictions or special codes required for this?

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises